This policy applies to purchases made through the Phimmira online store.
RETURN WINDOW
You may request a return within 30 days after the item is delivered. To start a return, email support@yuming.com with your name, order number, the item you wish to return, and the reason for your request.
Please wait for our return instructions and confirmed return address before mailing your item.
RETURN ELIGIBILITY
For a change-of-mind return, including a size or color you selected that does not suit you, footwear must be unworn, in its original condition, and returned with its original shoe box, tags, and any included accessories. Please provide your order number or other proof of purchase.
If an item arrived damaged, defective, incomplete, or incorrect, follow the instructions below. This policy does not limit any rights you have under applicable law.
RETURN SHIPPING AND FEES
Approved returns are sent by mail using the instructions we provide. Customers pay return shipping for a change of mind or an item, size, or color they selected by mistake.
If we confirm that your item arrived damaged, defective, incomplete, or incorrect, we will provide a return label or reimburse reasonable return shipping costs if a return is required. Please contact us before paying for return postage.
Phimmira does not charge a restocking fee.
REFUNDS
After we receive and inspect your return, we will email you with the outcome. If your refund is approved, we will issue it to your original payment method within 5 business days after inspection. Your bank or payment provider may take additional time to post the refund to your account.
DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS
If there is a problem with your delivery, email support@yuming.com as soon as possible. Include your order number, a description of the issue, and photos of the item and packaging if available. We will review your request and explain the next steps.
ORDER CANCELLATIONS
To request a cancellation, email us as soon as possible with your order number. Whether we can cancel depends on how far your order has progressed. If your order has already shipped, you may request a return after delivery under this policy.
CONTACT INFORMATION
Phimmira
3990 Shasta Cir Clover
SC 29710 United States
Email: support@yuming.com